If you have a medical emergency:
1) Make sure you have copies of your policy schedule; you must have your policy number to hand.
2) Call Assistance Service 24 hour a day on +44 (0) 870 905 8548.
After confirming your treatment and expenses are covered under the terms of your policy, Medica, the Assistance Service, can liase directly with hospitals regarding your medical requirements and payment of bills.
Should you require specialist travel arrangements, the Assistance Service can make appropriate arrangements, based on medical necessity. In some cases it may be easier to pay minor expenses yourself and claim them back upon your return. If you are in any doubt as to whether these costs will be covered, contact the Assistance Service for prior authorisation.
Keep any receipts or medical reports and submit a claim when you return home.
If you need to return home early:
1) Check the relevant policy section to see if you are covered.
2) Make sure you have copies of your policy schedule; you must have your policy number to hand.
3) Call 24 hour Assistance Telephone Number on +44 (0) 870 905 8548
Keep all receipts and reports to submit a claim when you return home.
For all other claims:
1) Check the relevant policy section to see if you are covered.
2) Check what documentation is required to make a claim.
3) Contact the Claims Service (Tel: 0870 8903641), to request a claim form.
Keep all receipts and reports to submit if and when requested.
Submit your claim within 28 days of returning home. (In certain cases you may wish to claim whilst still travelling - this is possible but you must still adhere to the usual claims requirements).
Keep copies of your completed claim form and all supporting documentation (originals must be submitted to the Claims Service).
Keep any damaged items that are the subject of a claim. They may be required for salvage/assessment.
If you are an exsisting customer and would like to speak to a customer advisor: call 0870 8903641 for enquiries.
